RIM-- Save my Blackberry!

For the past four or five months, I've been getting snookered by a "JVM 102 ERROR" on my Blackberry. This is an error to which no amount of battery removal or restarting can recover. The first time this happened, I took the phone to a store, and a few days later, I had a blanked phone. They did a total wipe and OS reload, because that's the easy way. OUCH! Thanks for letting me know my data was going away. The next time it happened, (in a new job) I took it to IT, and they did the same thing. The next time, not wanting to have to re-load everything again, I turned to the internet, and discovered the Java Commander, event logs, and file deletions. The problem there was all the work. Why is this still happening. Yes I download apps, but they are seemingly legit apps that ask all the right questions, and work properly. They aren't even involved when all the sh*t hits the fan too. How long should I go before I use my savvy interweb skillz to find Jim Balsillie's email address and tell him my problems? Is this just a "Cost of Owning a Blackberry" having this failure rate-- much like the last 10 years of owning a Wintel PC? Or is this something that not THAT many people are experiencing, and RIM should contact me about this?

UPDATE:

RIM Got back to me...   They said "

Please go back to the Rogers location where you bought your phone and they will take care of you.

"    i.e.  Pass the buck.    Rogers doesn't know what to do!  They merely blank the device and hope for the best...  FAIL.

What do you think?